Elkanio Pulse: the travel customer experience platform for the journey itself
The relationship does not end at payment. Pulse sends the right message at each stage of the trip, handles disruptions with rebooking options, gives travellers a branded trip page and brings conversations to your agents with the booking attached.
Abandoned at the airport
When a flight is cancelled or a gate changes, travellers hear it from the airline, not from the brand they booked with. Support teams learn about it when the phones light up.
Proactive, branded, connected
Pulse watches every booking on the platform. Schedule changes and cancellations trigger branded notifications and rebooking options automatically, journey messages go out on time, and any reply lands with an agent who can see the whole trip.
What Pulse does.
Disruption management
When Synapse detects a cancellation or schedule change, Pulse notifies the traveller with alternatives, records their choice and hands the case to your team with full context.
Contextual cross-sell
A transfer offer before departure, insurance after booking, an activity on arrival: offers timed to the trip rather than blasted, with attachment rates in Cortex.
WhatsApp, SMS & email into Compass
Traveller replies on any channel are consolidated for agents alongside the booking, so automated conversations can be taken over without losing context.
Journey timelines
Confirmation, document reminders, check-in prompts, gate and terminal updates and welcome-home messages scheduled against each booking and adjusted as it changes.
Branded trip page
Travellers see their itinerary, download tickets and vouchers and request eligible changes or cancellations, which flow back into the booking on the platform.
Surveys, reviews & loyalty
Post-trip surveys and reviews sent automatically, results in Cortex, and completed journeys awarding Quantum points.
From setup to steady state.
- 1
Map the journey
Choose the moments, messages and offers for each trip type and market.
- 2
Connect channels
WhatsApp, SMS and email under your brand, with agent handover into Compass.
- 3
Automate the moments
Pulse schedules and sends against every booking, adjusting as flights change.
- 4
Escalate with context
Disruptions and replies reach agents with the booking, options and history attached.
Before the trip
Document and visa reminders, insurance offers and weather updates in the week before departure.
Day of travel
Check-in prompts, boarding passes, terminal information and gate changes within seconds of the supplier update.
After the trip
Surveys, reviews and loyalty points that close the loop and start the next booking.
Where Pulse fits.
Pulse is part of these solution packages. Each combines a few products for one kind of travel business or one business need.
One of 12 products on a single core.
Pulse shares its data model, supplier connectivity and customer records with every other Elkanio product. Start with one, add the next without an integration project.
See the full platformQuestions about Pulse.
What is Elkanio Pulse?
Pulse is a travel customer experience platform for the post-booking journey: notifications, disruption handling, support conversations and contextual cross-sell.
How does Pulse handle disruptions?
When the platform detects a schedule change or cancellation, Pulse triggers the traveller communication and rebooking workflow automatically and hands the case to your team with full context.
Which channels does Pulse support?
Email, SMS and WhatsApp, with conversations consolidated for agents alongside the booking.
Can travellers manage their trip themselves?
Yes. A branded trip page lets travellers see the itinerary, download documents and request eligible changes or cancellations, which flow back into the booking.
Does Pulse collect feedback?
Yes. Post-trip surveys and reviews are sent automatically, results appear in Cortex, and completed journeys can award Quantum points.
Ready to own the journey, not just the booking?
Bring your last disruption. We will show how Pulse would have handled it, message by message.