Customer loyalty and growth across the whole trip
Know the customer from the first enquiry, look after them through the trip, give them a reason to book again and measure what works. Four products on one customer record, so retention is built into the booking flow rather than bolted on.
Price is the only reason to return
When customers come back only for a discount, they leave for the next one. Enquiries, bookings, trips and complaints live in different tools, so nobody sees the whole customer, and loyalty schemes sit outside the booking where they cannot influence it.
One customer record, four moments
Compass captures the customer at enquiry. Pulse runs support across channels during the trip. Quantum rewards the next booking at checkout. Cortex shows which journeys, offers and tiers actually bring people back.
Each product takes one part of the job.
They share one data model, so a booking, a customer or a supplier record moves between them without integration work.
- 1 Elkanio Compass Travel CRM Knows the customer from the first enquiry and keeps every interaction on one record. About Compass
- 2 Elkanio Pulse Support & ticketing Runs support across live chat, email and WhatsApp as tickets next to bookings. About Pulse
- 3 Elkanio Quantum Loyalty platform Gives them a reason to book again, at checkout, in every channel. About Quantum
- 4 Elkanio Cortex Analytics & MIS Shows which journeys, offers and tiers bring customers back, and what they cost. About Cortex
Capabilities that map to the problem.
One customer record
Enquiries, quotes, bookings, payments and conversations on one record, so a returning client is recognised and the agent sees the whole history before replying.
Multi‑channel support & ticketing
Live chat from Nucleus, support email and WhatsApp handled as tickets next to bookings, so replies carry context and customers stay with your brand.
WhatsApp, chat and email together
Customers write on their channel and staff reply from one place. Conversations stay attached to the booking when available.
Loyalty at checkout
Points earned on every vertical and redeemed against cash on the same booking, with tiers, benefits and partner earn and burn configured rather than coded.
Segments and campaigns
Members segmented by behaviour and tier, multipliers and targeted offers for the seasons and routes you need to fill, and campaign results visible while they run.
The feedback loop
Post-trip surveys and reviews, repeat rates, redemption and breakage, and points liability from Vector, so loyalty is managed on numbers rather than instinct.
What changes for your business.
Repeat bookings from recognised customers
Returning clients are recognised at enquiry and rewarded at checkout, in every channel you sell through.
Higher value per traveller
Timed cross-sell and tier benefits raise what each trip is worth without discounting the fare.
Fewer surprises, fewer calls
Disruptions reach travellers with options before they reach your phones, and every conversation lands with context.
Start with one product. Add the next when it pays for itself.
Every product runs on the same core, so each phase builds on the last without a migration. The order below is how most customers in this situation sequence it; your plan is agreed in the demo.
- Phase 1
Unify the record
Compass for enquiries and quotes; Pulse connected to WhatsApp, live chat from Nucleus and support email under your brand.
- Phase 2
Journeys and cross-sell
Timed offers and helpful messages through the trip where appropriate, with conversion tracked in Cortex.
- Phase 3
Programme and measurement
A Quantum programme designed on your margins, partners connected, and liability and engagement reported to finance and marketing.
Questions about this solution.
Do we need all four products to start?
No. Many customers start with Pulse for multi‑channel support & ticketing or Quantum for loyalty and add Compass and Cortex later. They share one customer record, so the order is yours.
Does Pulse work over WhatsApp?
Yes. WhatsApp, live chat from Nucleus and support email are supported, under your brand, with replies consolidated next to the booking when available.
How is the loyalty programme’s liability tracked?
Outstanding points and their value are carried into Vector so finance sees the liability against transaction volume, and Cortex reports redemption and breakage.
How do we know the programme is working?
Cortex reports repeat rates, value per member, redemption, campaign results and attachment rates for cross-sell, so tiers and offers are adjusted on evidence.
Travel businesses running on Elkanio
Ready to make the second booking easier than the first?
Bring your customer base, your margins and one recent disruption. We will show the journey, the programme and the numbers.