Elkanio Pulse: the multi‑channel support & ticketing addon
Run tickets across live chat in Nucleus, support email and WhatsApp. Staff log in, see raised tickets against bookings and talk to customers. Pulse works alongside Nucleus, Nova and other suite products — it is not a separate helpdesk brand.
Support is split across channels
Customers write to email, WhatsApp and chat. Without a connected queue, context is lost and conversations drift outside the booking stack.
One queue, many channels
Pulse brings live chat from Nucleus, support email and WhatsApp into a single ticket view. Staff sign in, see tickets by queue and booking, and reply in the same place.
What Pulse does.
Multi‑channel tickets
Create and track tickets raised by staff and customers across live chat, email and WhatsApp, kept with booking context when available.
Live chat from Nucleus
Chat launches directly from Nucleus so agents and sub‑agents can talk to customers without leaving the booking workspace.
Support email integration
Route your support inbox to Pulse. Incoming email threads become tickets; replies are sent from the same place.
WhatsApp and chat channels
Bring WhatsApp and similar channels into the same queue so staff reply in one view.
Staff portal for queues
Team login to see assigned and open tickets, read message history and reply to customers.
Works with Nucleus & Nova
Deployed as an addon alongside Nucleus, Nova and the suite — no separate helpdesk brand or silo.
From setup to steady state.
- 1
Connect channels
Point your support email, WhatsApp number and Nucleus chat to Pulse.
- 2
Brand chat in Nucleus
Add your logo and colours to the chat experience customers see.
- 3
Set queues and teams
Choose ticket queues and who handles which channels.
- 4
Go live
Staff sign in, see tickets tied to bookings and reply from one place.
Staff and agency desks
Agents see their queue and reply with booking context when available.
Customers on their channel
Email and WhatsApp replies stay in one ticket thread.
Suite addon
Designed to sit alongside Nucleus, Nova and other products — not a separate brand.
Where Pulse fits.
Pulse is part of these solution packages. Each combines a few products for one kind of travel business or one business need.
One of 12 products on a single core.
Pulse shares its data model, supplier connectivity and customer records with every other Elkanio product. Start with one, add the next without an integration project.
See the full platformQuestions about Pulse.
What is Elkanio Pulse?
Pulse is a multi-channel support and ticketing addon. It brings live chat from Nucleus, support email and WhatsApp into one ticket queue for agency and client staff.
Which channels does Pulse support?
Live chat launched from Nucleus, support email and WhatsApp. Replies stay in one ticket thread for staff.
Is there a staff portal?
Yes. Staff sign in to see raised tickets, read message history, filter by status and reply to customers.
Does Pulse work with Nucleus and Nova?
Yes. Pulse is deployed as an addon alongside Nucleus, Nova and other suite products. It is not a separate helpdesk brand.
Can tickets carry booking context?
When a ticket relates to a booking on the platform, Pulse keeps that context with the conversation so staff see it while replying.
Ready to unify support across channels?
Bring one recent ticket. We will show how Pulse would route it and where staff reply.