Involuntary schedule change (IRROPS)
Airline‑initiated changes to an itinerary — time, flight number, cancellations — due to operational reasons. Requires prompt detection, re‑accommodation and traveller communication.
Modern flows rely on webhooks or queue polling to detect changes and open a servicing case. The order model should record the original and updated segments, carrier notices and the chosen resolution so finance and duty of care stay aligned.
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Pulse
Multi-channel ticketing with live chat from Nucleus, support email, WhatsApp and a staff portal — designed as an addon alongside Nucleus, Nova and the suite.
Orbit
Policy engine, approval workflows and reporting for corporate travel.
Synapse
One REST API and one schema for every vertical, with agentic self-healing.
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